Terms & Policies

 

This agreement

Once a reservation is made, the guest has entered into a binding contract with Heasley House LLP and these terms and conditions apply in full. Where a company, agency or similar has made the booking on behalf of the guest, the agreement is with that third party. Third parties should ensure that the guests are aware of these terms and conditions.

Our Responsibilities

Heasley House LLP undertakes to provide guest accommodation at Heasley House in the dates agreed in the reservation. We will ensure that our Guest House at least meets the four star standard as accredited by Visit Britain and the Quality in Tourism standard.

Arrivals and Departures

You can check in at Heasley House LLP from 4pm. If possible please let us have your estimated time of arrival so that we are here to welcome you. We ask that the house is vacated by 10.00 am on your departure day.

Your Booking

Your booking is as contracted for the number of nights and people. You are not allowed to have additional people staying in the room over and above the number contracted (i.e. you cannot have four people sleeping in the triple room) without prior agreement. Heasley House LLP reserves the right to charge the full rate for any such unauthorised stay and/or to terminate the booking. In this eventuality, we will levy a charge of 75% of the agreed booking fee for any unused nights.

Cancellations

All cancellations of accommodation must be given at least 7 weeks prior to your arrival date, thereafter the balance will be charged in full unless we deem your reason sufficient for a refund at our discgression.

Children

Heasley House LLP is able to accommodate children of any age but we cannot be held responsible for their safety and recommend they are supervised by adults at all times.

Behaviour

Please remember that you are sharing the village of Heasley Mill with other neighbours and behave accordingly. Please try and keep external noise to a minimum if coming in very late or leaving early from Heasley House, and when playing music in the garden. We reserve the right to terminate bookings if faced with unreasonable or anti-social behaviour. Please control your dogs and clean up their mess. Please do not leave them unattended so they bark in your absence.

We do not tolerate unruly behaviour and we reserve the right to terminate a booking on receipt of a complaint.

Payment

We prefer to accept payments by BACS transfer but if you would like to pay by card we accept most cards, cash, and cheques. A deposit of £400 is required to confirm your booking, with the full balance payable 7 weeks before arrival.

Complaints

In the event of a complaint, we will investigate and respond in a timely and courteous manner. Where appropriate, we will make immediate amends.

Housekeeping, Guests’ Liabilities

Heasley House is strictly no smoking accommodation. A standard cleaning charge of £100 will be levied on parties who have been found to have smoked in the house.

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to Heasley House’ property or structure. Should this damage come to light after the guests have departed, we reserve the right to take payment from the guest’s deposit, or send an invoice for the amount to the registered address. We will however make every effort to keep any costs that the guest would incur to a minimum.

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s deposit, or send an invoice for the amount to the registered address.

We reserve the right to take action against any guest found to have tampered or interfered with any fire detection equipment throughout the Guest House, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by Heasley House due to their actions and additionally may be asked to leave the property. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests deposit, or send an invoice for the amount to the registered address.

Replacement keys are charged at £25.00 each.

We will use our best efforts to return any items left behind by a guest after their stay, but reserve the right to recoup any costs incurred by Heasley House LLP.

Pets

We allow well-behaved dogs at Heasley House, but insist they be kept on the ground floor only. An extra cleaning charge of £35/dog/week will be added to your invoice.

Please be sure to keep your dog under control at all times and clean up any mess, including the outside spaces.

Security

We expect the front and rear doors of the property to be closed at all times, and locked in the evenings and when left unattended. We request that all guests follow this safety and security measure.

A booking-in form must be completed by all guests on arrival with passport numbers for overseas visitors.

We also ask that all guests read our fire notice that can be found on the wall of each room.

Data Protection

Heasley House LLP retains your contact details as an integral part of the booking process. We are required to retain your registration for a year. We may contact you in the future with a newsletter, but you can opt out at any time. We will not share your information in any other way with any third party.

We are registered with the Information Commissioner’s Register of Data Controllers, reference ZA110154.

You can read our detailed privacy policy by clicking here.

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:

  • a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;

  • b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

  • c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

October 2018

Sitemap